By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change this Privacy Policy from time to time by publishing changes on our website.
Personal information includes information or an opinion about an individual who is reasonably identifiable, such as name, age, gender, postcode, contact details and financial information including credit card information.
What personal information do we collect?
We may collect personal information including your name, address, email address, telephone number and contact details, credit card information, device and connection information, page view and traffic statistics, IP address, standard web log information, details of products or services provided to you or enquired about, information you provide through our website or app, customer survey responses, and any other personal information required to facilitate your dealings with us.
How do we collect personal information?
We may collect personal information directly from you or from third parties when you register on our website or app, communicate with us through correspondence, chats or email, share information through social applications or websites, interact with our sites, services, content or advertising, invest in or enquire about our business, or apply for a job or position with us.
Why do we collect, use and disclose personal information?
We collect, hold, use and disclose personal information to enable access to our application, operate and improve our application and business, perform analytics and research, send service and support messages, provide marketing and promotional information, administer surveys or promotional activities, comply with legal obligations, resolve disputes, enforce agreements, and consider employment applications.
Direct marketing
We and carefully selected business partners may send direct marketing communications about our products. These may be sent by email, SMS, mail or other communication methods in accordance with applicable spam and privacy laws. You may opt out using the details below or the unsubscribe facilities provided.
Who do we disclose personal information to?
We may disclose personal information to employees and related bodies corporate, third party suppliers and service providers, professional advisers, dealers and agents, payment systems operators, business partners, sponsors or promoters, parties involved in a transfer of our assets or business, authorised third parties, government agencies, regulatory bodies, law enforcement agencies, or as otherwise required or permitted by law.
Disclosure outside Australia
We may disclose personal information outside Australia to third party suppliers located in the United States of America. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.
Using our website and cookies
We may collect personal information when you use our website. We may record information such as pages visited, time and date of visit, and IP address. We may also use cookies or similar tracking technologies to track usage and remember preferences. You can disable cookies through your browser, though our websites may not work as intended if you do so.
Security
We may hold personal information in electronic or hard copy form. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure using physical, administrative, personnel and technical measures. For example, personal information is encrypted at rest and secured with strong passwords and multi-factor authentication. However, we cannot guarantee the security of personal information.
Links
Our website may contain links to third party websites. Unless expressly stated otherwise, we are not responsible for the privacy practices or content of those websites and encourage individuals to read the privacy policies that apply to them.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us. Sometimes we may not be able to provide access to all personal information, and where this is the case we will tell you why. If you think personal information we hold is inaccurate, please contact us and we will take reasonable steps to correct it.
Making a complaint
If you think we have breached the Privacy Act or wish to make a complaint about how we have handled personal information, contact us using the details below. Please include your name, email address and/or telephone number and clearly describe the complaint. We will acknowledge and respond within a reasonable period of time.
Contact us
Privacy Officer
For further information about this Privacy Policy or practices, to access or correct your personal information, or to make a complaint, contact us at privacy@xpna.co.
Effective: 10 February 2023
